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Solutions for channel shift

Realising Digital by Default can be simple
Slide background Centralise and automate welfare delivery Send decisions by SMS/email Document Management built-in

A Single Welfare Solution

Mobile ready forms No rekeying of data Automate Decisions
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Financial Assessments

Social Care and Benefits No more duplication No more paper No more rekeying of information
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The most modern and efficient solution for Supporting People

Enabling Channel Shift

IEG4 provides cutting edge applications that ensure citizens can best engage the services that government provide on any device; all powered by the cloud. By enhancing upon the best Microsoft technologies, we facilitate streamlined government processes, cost savings and above all shifting citizens to the digital channel. User experience and customer service is key to engaging citizens and increasing uptake, which is why our products are painstakingly designed for optimal user experience and maximum automation.

Our solutions are designed to be hosted in Microsoft Azure and can facilitate online services for any public sector organisation; but we have a particular focus on Revenues, Benefits, Welfare, Health and Social Care where legislative compliance is key and administration can be highly complex and costly.


Citizens are accessing services using their device of choice, which could be a smart phone or tablet and not a pc. True channel shift is only possible by recognising that services should be electronic irrespective of the use case.

Citizens at home

Citizens on the move

Workers on the move


Microsoft Partner of the Year

As an SME, IEG4 delivers solutions in an agile manner and design, build and implement solutions from scratch in relatively short timescales. In the past two years IEG4 has implemented two new products with its customers, which have received global praise from the world’s leading technology company – Microsoft. For its eGovHub online form framework and its end to end solution for Local Welfare Assistance, IEG4 has been awarded the following respectively:

  • Microsoft Public Sector Government Partner of the Year 2012 – Winner
  • Microsoft Public Sector Government Partner of the Year 2013 – Finalist

What our customers say

Alison Blount

“The paper-free benefits project has transformed processing times to help protect vulnerable people more effectively while reducing costs. Customers and landlords alike are delighted with the improved service.”

Alison BlountHead of Revenues and Benefits, Stockport MBChttp://
Marie Newton

“We had less than 3 months to get everything in place. I don’t think this would have been achieved if we hadn’t purchased the IEG4 product.”

“The system has been fantastic. The system is really easy for staff to use and navigate around and with the reporting tools we are able to manage staff effectively.”

Marie NewtonService Development and Take Up Manager, Bolton MBC
Jayne Henderson

“Since the very beginning, it was clear to me that their approach was very much about partnership and innovation, and working with us to deliver the best possible results for both our citizens and the Council. With their help, we have achieved our objective of having 95% of our claims going through the eChannel which has both provided efficiency savings for us and a better service for the client.”

Jayne HendersonHead of Revenues and Benefits, Newcastle City Council
Jill Farrar

“The system has been essential in enabling the team to provide a streamlined, super slick service. The system has been essential in helping me to provide assistance to some of the most vulnerable residents of Blackpool.”

Jill FarrarSpecial Projects Officer, Blackpool Council
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